Return & Refund Policy
Last Updated: February 5, 2026
At Rock Motion Sports, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please read our return and refund policy carefully.
Quick Summary
- Return Window: 7 days from delivery
- Condition: Unused, original packaging
- Refund Method: Original payment method
- Processing Time: 5-10 business days
1. Return Eligibility
Time Frame
You have 30 days from the date of delivery to request a return. Returns requested after 30 days will not be accepted.
Product Condition
To be eligible for a return, products must meet the following criteria:
- Unused: Product must be in unused, unworn, and undamaged condition
- Original Packaging: All original packaging, tags, and labels must be intact
- Complete: All accessories, manuals, and parts must be included
- Proof of Purchase: Order number or receipt required
Non-Returnable Items
The following items cannot be returned for health and safety reasons:
- Protective gear worn or used (helmets, guards, gloves)
- Personalized or custom-ordered items
- Final sale or clearance items (marked "Final Sale")
- Items without original packaging or tags
- Items damaged due to misuse or improper care
2. How to Initiate a Return
Step-by-Step Process
- Contact Us Within 30 Days:
- Provide Information:
- Order number
- Item(s) to return
- Reason for return
- Photos (if item is defective)
- Receive Authorization: We'll send you a Return Authorization (RA) number and return address
- Package Your Return:
- Include all original items and packaging
- Write RA number on outside of package
- Use sturdy shipping box
- Ship Your Return: Send to the provided return address (you are responsible for return shipping costs unless item is defective)
- Track Your Return: Keep your tracking number for reference
3. Return Shipping
Who Pays for Return Shipping?
- Standard Returns: Customer pays return shipping costs
- Defective/Damaged Items: We provide prepaid return label
- Wrong Item Sent: We provide prepaid return label
- Change of Mind: Customer pays return shipping
Return Shipping Tips
- Use trackable shipping method (USPS, UPS, FedEx)
- Insure high-value items
- Keep tracking number until refund is processed
- We recommend signature confirmation for items over $100
Return Address
Rock Motion Sports - Returns
43 Wycklow Ct
Robbinsville, NJ 08691
4. Refunds
Refund Processing Time
- Inspection: 2-3 business days after we receive your return
- Refund Issued: 1-2 business days after approval
- Bank Processing: 3-5 business days (varies by bank)
- Total Time: 5-10 business days from when we receive your return
Refund Method
- PayPal Orders: Refunded to original PayPal account
- Credit/Debit Card: Refunded to original card
- Cash Orders: Refund via Zelle, Venmo, or check
Refund Amount
- Product Price: Full refund if item is approved
- Shipping Fees: Not refunded (unless item is defective/wrong)
- Return Shipping: Not refunded (customer responsibility)
Partial Refunds
Partial refunds may be issued if:
- Item shows signs of use or wear
- Item is missing original packaging or accessories
- Item is damaged due to customer handling
- Return is initiated after 30 days (at our discretion)
5. Exchanges
Exchange Process
We do not offer direct exchanges at this time. To exchange an item:
- Return the original item following our return process
- Once refund is processed, place a new order for the desired item
- For defective exchanges, contact us for expedited processing
6. Defective or Damaged Items
Reporting Defects
If you receive a defective or damaged item:
- Contact us immediately (within 7 days of delivery)
- Provide photos showing the defect or damage
- Include order number and description of issue
Resolution Options
For defective/damaged items, we offer:
- Full refund (including return shipping)
- Free replacement (we send new item immediately)
- Partial refund (if you wish to keep item with minor defect)
7. Wrong Item Received
If we sent you the wrong item:
- Contact us immediately
- We'll send the correct item at no charge
- We'll provide prepaid return label for wrong item
- No need to wait for return before receiving correct item
8. Cancelled Orders
Before Shipment
- Orders can be cancelled within 24 hours of placement
- Full refund issued within 3-5 business days
- Contact us via email or WhatsApp to cancel
After Shipment
- Cannot cancel once item has shipped
- Follow standard return process once delivered
- You may refuse delivery for full refund minus shipping costs
9. International Returns
For international orders (if applicable):
- Same 30-day return window applies
- Customer pays return shipping and customs fees
- Refunds do not include original international shipping costs
- Contact us before returning for specific instructions
10. Lost or Stolen Packages
- We are not responsible for packages marked "delivered" by carrier
- Check with neighbors, building management, or household members
- File claim with shipping carrier if package is lost
- We will assist with carrier claims upon request
11. Restocking Fees
We do not charge restocking fees for standard returns. However, we reserve the right to charge up to 20% restocking fee for:
- Returns without authorization (RA number)
- Items returned after 30 days
- Special order or bulk items
12. Refund Delays
If you haven't received your refund within the expected time frame:
- Check your bank account/PayPal again
- Contact your credit card company (may take time to post)
- Contact your bank (processing delays can occur)
- Contact us if still not received: rockmsports@gmail.com
13. Warranty Claims
Some products may have manufacturer warranties. For warranty claims:
- Contact manufacturer directly (warranty information included with product)
- Manufacturer warranties are separate from our return policy
- We can assist with warranty claim process upon request
14. Fair Use Policy
We reserve the right to refuse returns or issue refunds if we suspect abuse of our return policy, including:
- Excessive returns
- Items worn/used and returned
- Items damaged by customer
- Fraudulent return activity
15. Contact Us About Returns
Questions about returns or refunds? We're here to help!
We strive to make returns and refunds as smooth as possible. Your satisfaction is our priority!
